Refund policy
Shree Kanha Collection
Your satisfaction is our priority. We stand behind every product we sell. If something goes wrong, we are always here for you.
Eligible for Return:
- Product received in damaged or defective condition
- Wrong product delivered
- Product significantly different from the description
- Size exchange request (within 7 days of delivery)
Not Eligible for Return:
- Product has been used, washed, or altered
- Return request raised after 7 days of delivery
- Sale or discounted items
- Custom or personalized orders
- Incorrect size ordered when size chart was clearly available
Return Process — Step by Step:
Step 1 — Contact us within 7 days of delivery via WhatsApp or Email Step 2 — Share clear photos or a video of the product showing the issue Step 3 — Our team will review and respond within 24–48 hours Step 4 — If approved, we will share the return address Step 5 — Ship the product back in its original packaging (return courier cost to be borne by the customer) Step 6 — Refund or replacement will be processed within 3–5 business days of receiving the returned product
Refund Method:
- Refund to original payment method — 5 to 7 working days
- Store Credit (instant) — if preferred
Damaged Product on Arrival: If your product arrives damaged, please contact us within 24 hours of delivery with photo or video proof. We will arrange a replacement or full refund immediately, no questions asked.
Contact for Returns: 📧 support@shreekanhacollection.com 📞 +91-8700735777 🏠 B-92, Rajiv Nagar, Begumpur, Delhi